Giving Microfinance Clients a Voice

Originally posted on Center for Financial Inclusion blog:

> Posted by Alexandra Rizzi and Alyssa Passarelli, Deputy Director and Communications and Operations Assistant, the Smart Campaign

The Smart Campaign has worked tirelessly for over five years to embed the Client Protection Principles into the microfinance sector, and increasingly, the broader financial inclusion community. Yet until now, the Campaign has had minimal input from the very clients whose well-being drives the entire movement.

In order to better understand the concerns and experiences of the individuals who use microfinance, the Campaign has launched a client voice research and learning project. Through listening directly to clients, market stakeholders can raise awareness, dialogue with each other to identify potential issues, and in turn integrate this learning into their work. The Smart Campaign has a unique role in shining a light on potentially harmful or negative experiences that low-income users of financial services have had and bringing those experiences to the attention…

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One thought on “Giving Microfinance Clients a Voice

  1. i am very impressed,what the client protection princeple says and what we do in our MF -OCSSCO ,in oromia,exteremely differnt,my intention is how we thougt them the practitionar.

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